I wanted to make sure you heard about a Novell Partner (GroupLink, they make the Novell integrated help desk called everything HelpDesk) that is giving away a $25 gift card for seeing a 30 minute on-line demo of their software and you get a chance to win a free BrainShare 2010 pass. For more details check out the cool solutions article:
http://www.novell.com/communities/node/9398/brainshare-pass-giveaway-technical-training-webinar-recording
If you are interested send an email to Casey Trujillo at GroupLink (ctrujillo@grouplink.net) who can arrange the time for the demo.